Special Request

Due to the nature of all our products, we do not accept returns, exchanges, or refunds under any circumstance.

ALL SALES ARE FINAL once your order has been started. Refer to the FAQ section for more information.

All our products are handmade, and your order will be processed within 5 weeks. Please feel free to reach out to us if you have any questions about your order. We are a very small team, but we do our best to get your order processed as quickly as possible.

There is a note section where you can request minor tweaks to your order or document your preferences; we will do our best to accommodate, but we CAN NOT guarantee that your tweaks or preferences can be exactly met. You can fill in our contact form with regards to these kinds of inquiries if needed.

Whenever you place a special request or customized order, we will do our best to communicate with you (via email, Instagram DMs, and pictures) in order to achieve your desired product. We do our very best to capture all your preferences.

Please keep in mind that all our products are handmade and your 'exact' preferences may not be achieved (i.e., the 'exact' color, font, etc.) We also have many customers in our queue, and we cannot indefinitely work with you; thus, we do ask that you finalize your preferences sooner rather than later. In the event that a customer cannot finalize their preferences in a timely manner (greater than 3 weeks), we will finalize your special request or customized order based on the information you gave us in prior conversations and ship/close your order.

The bandanas, collars, bow ties, and all other products are not meant to be chewed or played with. Please supervise your dog when wearing our products, and please refer to our sizing guides to ensure that you use our products correctly. We are not responsible for damaged accessories caused by your pet or owner's misuse of our products.